Resume

WORK EXPERIENCE

2022-present

Director of Operations
Takt Ventures Inc.

Leading delivery operations for Takt, a 30-person creative agency, I oversee resource planning, utilization forecasting, and cross-functional coordination while managing a team of 5 Project Managers + overseeing the work of our Operations Manager.

As a member of the Senior Leadership Team, I partner with the CEO, CCO, and VP of Operations on strategic operational decisions that support agency growth and profitability.

• Built dashboards and reporting systems connecting project data to business outcomes, enabling informed decisions on staffing, pricing, and growth strategies

• Provide predictive insights on capacity and utilization trends, translating operational patterns into strategic recommendations for leadership

• Grew the PM team from 1 to 5 in one year, creating training resources including a PM Performance Matrix, web design modules, and persona-based account management frameworks

• Led the agency's transition from Wrike to Asana, managing setup, customization, and team onboarding

• Developed operational intelligence tools including non-billable hour tracking, SoW vs. Actuals monitoring, and capacity forecasting systems

• Leverage AI and automation to reduce administrative burden, allowing teams to focus on strategic work and client experience

• Document and refine scalable processes with other directors, creating systems that support agency expansion

• Coach PMs on strategic, adaptive communication tailored to client needs and project complexity

2015-2022

Co-Founder, Project Manager, Creative Director
Salt Design Co.

Salt Design Co. created strategic brand identities and Squarespace websites for small business owners and entrepreneurs. I built the business from the ground-up, leading business development and project management as a Co-Founder and creative direction as a brand and website designer.

• Led project management and creative direction for an average of 10-15 concurrent brand, web, and graphic design projects

• Designed custom Squarespace websites that never relied on a template, and instead utilized the core functionality and were enhanced with custom CSS and HTML code.

• Identified client goals, developed brand + content strategies, and led the design process from brief through to presentation, feedback, and project launch

• Created all design processes for the company, using project management software such as Asana, Dubsado, Notion, Trello, Basecamp, Monday, and more

• Oversaw a team of 3-5 contractors as well as creative project partners such as copywriters, photographers, web developers, illustrators, and similar

• Developed a customer-centric approach to our processes that allowed for excellent client retention, brought in referrals, and created strong word of mouth marketing

• Facilitated client meetings, ran workshops, led presentations, and fostered strong client relationships that helped to boost our word-of-mouth referrals

• Handled all marketing via Instagram, Newsletters, Blog posts, Events, and more with a keen focus on SEO and community building

2017-2019

Co-Founder, Educator, Marketing Manager
Design Build Grow

Design Build Grow was an online education platform aimed at new and aspiring entrepreneurs and freelancers looking for affordable education.

• Planned and hosted 15 events to build community and create IRL marketing opportunities

• Co-hosted and produced a podcast for 2+ years

• Created 1 extensive digital course and 15+ digital PDF's

• Led our team of 6 to create engaging content across Instagram, email campaigns, events, and our podcast, The Messy Middle

2016

Creative Renegade (Graphic Designer)
Flipside Creative

Flipside is a creative marketing studio with heart. They write, design and strategize for organizations that do good in the world. Join the team as a freelance graphic designer working to create marketing assets.

• Created templates and graphics for an ongoing newsletter for VerMints

• Designed social media graphics, promotional flyers and other branded assets

2011-2013

Supervisor, Head Barista, Community Engagement
Gylly Beach Cafe

One of the busiest, award-winning caf’s in Cornwall, England. Joined the team as head Barista and progressed to the daytime shift supervisor. Ran front-of-house service in a cafe with capacity for 250-300 customers at a time

• Designed and implemented a new system for front-of-house service, creating a more streamlined process that improved customer satisfaction and retention by reducing wait times for hot food and drinks during the busiest periods of service.

• Managed a team of 5-15 people per shift. Assigned their roles and tasks, oversaw the quality of their work, provided feedback and training as necessary.

• Handled stock and inventory management, cashing up, staff training and more